General terms of sale

This English text is a courtesy translation. In case of any discrepancy, the Italian version prevails.

1. Seller

These terms govern the distance sale of the products offered on the website www.qi-shop.it (the "Site") by:

2. Scope

These terms apply to purchases made by consumers (natural persons acting for purposes outside their trade or profession) and are governed by the Italian Consumer Code (Legislative Decree 206/2005) and by Legislative Decree 70/2003 on e-commerce. By placing an order the customer declares that they have read and accepted them.

3. Products

Products are original and new. Their main characteristics are described on each product page; images are for illustration only and colours may vary slightly depending on the device. The products are purchased by the Seller from authorised distributors and wholesalers in the European Union through the Qogita platform and shipped to the customer by the Seller. Availability is checked when the order is placed but, in exceptional cases, a product may turn out to be out of stock after the order: in that case the customer will be informed promptly and refunded in full within 14 days.

4. Prices

Prices are in euros and include VAT. Delivery costs are shown in the cart and at checkout before the order is confirmed.

5. Conclusion of the contract

The contract is concluded when the order is paid. The customer receives a confirmation e-mail containing the order summary, these terms (by link) and the information on the right of withdrawal. The order is stored and can be viewed on the "Track order" page.

6. Payment

Payment is made by credit/debit card, Apple Pay or Google Pay through the secure Stripe platform. The Seller has no access to and does not store card details.

7. Shipping and delivery

We deliver in Italy within the estimated times shown on the product page and at checkout before the order is confirmed (in any case within 30 days of payment). On delivery the customer should check that the parcel is intact and report any damage to the courier. The risk of loss or damage passes to the customer upon delivery.

8. Right of withdrawal

The customer may withdraw from the contract within 14 days of delivery, without penalty and without giving any reason, by sending a notice to info@wbchild.it (also using the form below). Products must be returned intact, unused and in their original packaging within 14 days of the notice. The Seller will refund all payments received, including standard delivery costs, within 14 days of receiving the withdrawal notice, using the same means of payment; the refund may be withheld until the goods are received. The direct cost of returning the goods is borne by the customer. Under Article 59(1)(e) of the Consumer Code, the right of withdrawal does not apply to sealed goods which are not suitable for return due to hygiene or health protection reasons and which have been unsealed after delivery (fragrances, cosmetics, make-up and personal care products whose seal or cellophane has been removed).

9. Legal guarantee

The legal guarantee of conformity under Articles 128 et seq. of the Consumer Code applies to defects that become apparent within 24 months of delivery.

10. Complaints and dispute resolution

Complaints can be sent to info@wbchild.it. The customer may also use the European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr. Disputes fall under the jurisdiction of the court of the consumer's place of residence or domicile.

11. Governing law

The contract is governed by Italian law.

Model withdrawal form